Customer Service
Move past “what are you after?” to guidance customers actually trust.
The Sensemillier Customer Service course teaches the craft of cannabis guidance: asking the right questions, listening for what a customer really means, and recommending by effect and sensory fit rather than handing over a THC number.
What gets in the way.
Cannabis retail has trained customers to ask for a number and staff to hand one over. But people don’t want a percentage. They want an effect, a flavour, an evening that goes the way they hoped. Transactional service can’t deliver that, and it certainly can’t justify a premium.
Customer Service with Sensemillier
Our Customer Service course teaches the craft of guidance: how to ask the right questions, listen for what someone really means, and recommend by sensory fit. You’ll learn effect-first selling and how to stand confidently behind premium products.
Built for the way you already work.
Budtender Excellence
Step out from behind the register and become the advisor regulars come back to ask for by name.
Retail Leadership
Make service your competitive edge and train a team that builds loyalty through guidance, not discounts.
Online Sales
Bring effect-first selling to chat and email, guiding customers through the choice with the same confidence as in person.
An effect-first selling programme
Interactive modules on customer psychology, effect-first questioning, terpene language, and premium positioning, with role-play scenarios drawn from the real floor.
Designed to turn a friendly transaction into the most in-depth customer service in the market: the difference a customer remembers, and returns for.
Good to know.
What is effect-first selling?
Recommending by the experience a customer actually wants - the effect, the flavour, the evening they are hoping for - instead of by potency or what is overstocked.
Who should take this course?
Budtenders building a regular clientele, retail leaders making service their edge, and online teams guiding customers through chat and email.
How is the course delivered?
Interactive modules on customer psychology, effect-first questioning, terpene language, and premium positioning, with role-play scenarios drawn from the real floor.